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FAQ6 Verification Process

Verification Process

In accordance with HGC’s Regulation (GGI 3162 / 25.11.2014), for you to ensure that your account will remain valid and to continue having access to all functions, we are obliged to verify the personal data provided. 
Login to your online account, select Account > Profile > Account Verification and follow one of the methods below:

a. Through IBAN and Identity or Passport

• Upload a colored copy of both sides of your ID card or your passport and
• Enter and save the IBAN of your bank account

Note: To verify your account’s IBAN, make sure that your personal details (first name, last name, father’s name) correspond to the ones you have declared upon your registration to OPAP’s online games.

b. Through utility bill (e.g. DEI, EYDAP) or telephony bill or Solemn Declaration and ID card or Passport

• Upload a colored copy of both sides of your ID card or your passport and 
• Upload a colored copy of a recent (issued within the last 3 months) utility/ telephony bill, in which your full name and address are mentioned. 

Once we receive the above documents, we will contact you to confirm your details.

In case you don’t have a utility bill in your name, you can submit a Solemn Declaration  with your personal details filled in (available here). You will then have to verify your signature’s authenticity at any competent administrative authority (e.g. Citizens’ Service Center, Police Station, Municipality etc.) and upload it to your online account (“Account Verification” section).
Alternatively, you can fill it in online through here (no signature authentication needed) and then upload it to your online account.

For more information you can send us an email to or contact our Customer Care Team at 18280*.

Note: In case the period of 30 days from the creation of your account lapses and you haven’t carried out the verification process, your account will be locked and you will have to contact our Customer Care Team at 18280* or send all necessary documents at in order for the account to be activated.